Refund policy

Last updated 11 November 2026

If Tape REW does not help your tapes, you can have your money back within 14 days of buying it. You do not need to give a reason.

How to ask

Email hello@taperew.com from the address you bought with, or include your order number. Say that you would like a refund. We aim to reply within 3 to 5 working days. If you write to us within 14 days of buying, your request counts, however long we take to answer.

How the money comes back

• Refunds are paid by Polar, the company that handled your payment, to the card or method you paid with.
• You get back the full amount you paid, including any tax.
• How long it takes to appear depends on your bank or card provider.
• If you paid in a currency other than your own, your bank's exchange rate may make the amount slightly different from what you were charged.

What happens to the licence

When a refund is made, the licence key is switched off and Tape REW goes back to trial mode. Files you have already cleaned are yours to keep.

After 14 days

Refunds after 14 days are at our discretion. If something has gone wrong, such as a bug that stops the app working on your computer, write to us and we will try to fix it or make it right.

Try before you buy

The free trial cleans the first 30 seconds of any clip. Please use it on your own footage first. Results depend on the tape, and the trial is the best way to see what Tape REW will do for yours.

Disputes with your bank

If there is a problem with a charge, please email us before contacting your bank. We can usually sort it out faster. Polar may also refund an order on its own to resolve a payment dispute.

Your legal rights

This policy is in addition to any rights you have under the consumer law of the country where you live. Nothing here reduces them.